Jumeirah Beach Hotel

My recent stay at Jumeirah Beach Hotel for my birthday was wonderful!! Special thanks to Amir from reception who handled our check-in and arranged a late check-out, and to Lamia from Guest Relations, who was very helpful, kind, and attentive throughout our stay. She also kindly extended our late check-out again on the last day, which we truly appreciated. The birthday setup in the room was beautiful, with lovely decorations, fruits, and a chocolate cake, and the room itself was amazing with a balcony. We really appreciated their hospitality and excellent service!

We recently stayed at Jumeirah Beach Hotel with our four-year-old daughter, booking through Emirates Holidays as a package. Unfortunately, our experience was quite disappointing overall. The main reason we chose this hotel was the advertised access to Wild Wadi Waterpark. This was clearly shown during booking, but only later in the small print did it mention the waterpark was closed. This was very disappointing, especially as it was the main reason for our stay with a young child. The hotel was also undergoing significant renovation work, with several restaurants and areas closed and visible construction around the property. While we understand upgrades are necessary, it did impact the relaxed holiday feel. The room felt dated and poorly maintained. The carpets were stained, there was mould visible in the grout, and tiles were chipped. Overall, it was clear the room is in need of refurbishment. The fridge in the room was also completely empty throughout our stay, which felt unusual compared to other Dubai hotels where a stocked minibar is typically provided. Breakfast was served in a large ballroom with a fairly basic selection compared to other 5-star hotels we’ve stayed in, and it wasn’t made clear that items like omelettes could be ordered until a few days in. On the positive side, the staff were very friendly and helpful, the valet service was excellent, the gym facilities were fantastic, and the grounds were well maintained. The Kids Club was also modern and clean, although the check-in process felt quite informal compared to other hotels. We also enjoyed the food at The Anchor restaurant, and the Sunday roast was surprisingly good. However, overall we felt the hotel did not meet expectations for the price point or reputation, and unfortunately we would not choose to return.