Your One-Stop Shop for Flowers & Gifts! | fnp.ae

Very disappointing quality and customer service. My anniversary flowers wilted within two days. Despite sharing dated photos and explaining that the floral foam was wet, I was blamed for not watering them. No solution or action followed my complaint. An anniversary gift ruined, with no accountability. I would not recommend this florist.

Ordered flowers and cake for a friend's birthday. I was genuinely impressed with the order. The online ordering was such an easy process! The website is user-friendly, simple to navigate, and made finding exactly what I wanted effortless and they have a wide variety of beautiful options. The flowers were gorgeous, fresh, and beautifully presented, and the cake looked amazing. Everything was packaged with so much care. Excellent quality and presentation.

I am extremely disappointed and frustrated with this experience. What was supposed to be a special and memorable surprise from my fiancée turned into a series of mistakes and disappointments. The flowers were supposed to be delivered in the afternoon, but they arrived at around 10 PM. When the driver arrived, I was also asked to pay an additional parking fee, even though the delivery charge had already been paid. To make matters worse, the driver blamed us for providing the wrong pin location, which is not true. We did not provide an incorrect pin location. When the flowers finally arrived, they were already wilted, and the letter was completely missing. The letter was an important part of the surprise, so this was already very disappointing. I contacted the company, and I was told that the flowers would be replaced the following day. I appreciated that they offered a replacement and decided to give them another chance. Unfortunately, the replacement created an even more embarrassing and disappointing situation. My family was excited and even took a video because we were finally going to open the flowers and read the letter together. But when I opened the letter, I was shocked to see that my name was completely wrong, and even the sender’s name was incorrect. At this point, this is far beyond a simple mistake. This was a special surprise from my fiancée, and the company had multiple opportunities to get it right. Instead, we experienced: * Delivery several hours later than promised * An unexpected parking fee despite already paying delivery charges * The driver blaming us for an incorrect location pin * Wilted flowers * A missing letter * A replacement that still had completely incorrect names The most disappointing part is that this was supposed to be a meaningful moment with my family, and the repeated mistakes ruined the excitement and the surprise. I understand that mistakes can happen, but this many mistakes on the same order are completely unacceptable, especially when the order is for a special occasion. I hope the company takes this feedback seriously and improves its delivery service, communication, quality control, and attention to customer details. Customers trust you with important moments in their lives, and those moments deserve much more care and professionalism.

I’ve been ordering the same cake Tier of joy Delectable vanilla cake from fnp for the past two years, and I’ve never felt the need to try any other cake. The reason is simple—the taste is consistently amazing every single time. Another thing worth mentioning is their punctuality. The cake was delivered right within the promised time slot, making the entire experience smooth and stress-free. A big thank you to the entire fnp team for always delivering exceptional quality and service.

Connected with you for the first time because of the good reviews, so I decided to place an order for gift hampers. Unfortunately, my experience turned out to be very disappointing. Since last week, I was communicating with the salesperson Mahmoud regarding the hampers. In the beginning, everything was smooth and fast. Due to my unavailability, I decided to place the order on Monday, and he assured me that everything would be ready once payment was made. On Monday, I increased the quantity from 9 to 10 pieces and asked a few final questions regarding the hampers. After finalizing the payment and negotiation, I was informed that some of the items included in the agreed hamper were suddenly unavailable. Instead of taking responsibility, the blame was shifted to me for not making payment the previous week. Still, I adjusted with their changes and completed the payment. The next day, I received 10 hampers, but only 3 were correct according to my order, while 7 were completely wrong. Even after delivery, I kept trying to communicate with them to receive the hampers I had actually paid for. Unfortunately, Mahmoud never stayed true to his word and rarely provided timely updates. Every time I followed up, there was a new problem instead of a solution. As a customer, I felt like I was the one giving solutions, while every request was met with “not possible.” Even now, I am still waiting for a proper update and resolution regarding the gift hampers I originally ordered.

Very poor customer service experience. I ordered 10 pieces of the Grand Celebration Hamper gift set. First, they confirmed the order and later informed me that the product was out of stock. Then they said they had a different model available, which we agreed to. However, in the end, they delivered the wrong order altogether. The communication was confusing, and the service was disappointing. I expected better order handling and customer support. Unfortunately, this experience was not satisfactory.

Terrible service. The item delivered looked nothing like what I ordered. I started calling from 10 AM and spent over 2 hours on calls trying to make sure the item they were sending looked decent and that they don’t miss the note I added, and also asking them to show me the actual item before delivery. They refused to do so. I even clearly stated NOT to deliver it until showing me the actual item first. Not only did they still deliver it before showing it to me, but the flowers looked terrible and completely different from the order placed — they also missed the note entirely. This is the second time I’ve experienced this with them. Honestly, it would have been better to send nothing at all than for the receiver to receive such terrible items!!!

​I have been a dedicated customer of FNP for a very long time, be it Birthday, Anniversary, Congratulating some one, missing some one ... Anything, FNP has been my ultimate go to for years now. Today’s experience with them was truly mind-blowing. It was my cousin’s wedding anniversary, and I had requested a surprise delivery between 9:00 AM and 11:00 AM. Unfortunately, I overslept and missed nearly 10 calls from the delivery person! ​A special shout-out to Ali Razzak, who showed incredible patience and dedication. Instead of leaving or marking it as "undelivered," he kept trying until he personally handed the gift to my sister and her husband to ensure the surprise was perfect !!! When I finally woke up, I didn't find a complaint, saying i wasnt reachable or i had to wait alot, Nothing !!! just a email from FNP saying it was delivered. I am so embarrassed I missed Mr. Ali's calls, but I am deeply moved by his hard work, dedication and professionalism. FNP, you have an incredible asset in Ali. Thank you team for making this day so special ! and this tis time its personal ❤️❤️❤️

Not only did I receive a damaged item but also the flowers were old! You could tell the roses were not fresh at all and even my mom notice who I got them for on mother day :( when I called the customer service they were not willing to make a refund at all. They wanted to take the flowers back. Hello?! I already gave the to my mother as a present, how can I return them? The lady on the customer service was very stubborn, not friendly at all and not willing to support me. I was so upset as it was supposed to be a nice surprise. I tried calling them back, as I took pictures of the “turning brown” flowers and I guess they blocked my number :). Terrible customer service and quality of products. DO NOT get anything from here unless you’re ready to be disappointed and not helped.

They have lots of gift ideas and gift bundles! Ive been a costumer for 2 years and very satisfied with their service. They also update the status and take photos of the items being delivered. Kudos to FnP team❤️