Ferns n Petals

Very disappointing quality and customer service. My anniversary flowers wilted within two days. Despite sharing dated photos and explaining that the floral foam was wet, I was blamed for not watering them. No solution or action followed my complaint. An anniversary gift ruined, with no accountability. I would not recommend this florist.

Cigdem · Oct 12, 2026

Ordered flowers and cake for a friend's birthday. I was genuinely impressed with the order. The online ordering was such an easy process! The website is user-friendly, simple to navigate, and made finding exactly what I wanted effortless and they have a wide variety of beautiful options. The flowers were gorgeous, fresh, and beautifully presented, and the cake looked amazing. Everything was packaged with so much care. Excellent quality and presentation.

Kay L · Oct 4, 2026

I am extremely disappointed and frustrated with this experience. What was supposed to be a special and memorable surprise from my fiancée turned into a series of mistakes and disappointments. The flowers were supposed to be delivered in the afternoon, but they arrived at around 10 PM. When the driver arrived, I was also asked to pay an additional parking fee, even though the delivery charge had already been paid. To make matters worse, the driver blamed us for providing the wrong pin location, which is not true. We did not provide an incorrect pin location. When the flowers finally arrived, they were already wilted, and the letter was completely missing. The letter was an important part of the surprise, so this was already very disappointing. I contacted the company, and I was told that the flowers would be replaced the following day. I appreciated that they offered a replacement and decided to give them another chance. Unfortunately, the replacement created an even more embarrassing and disappointing situation. My family was excited and even took a video because we were finally going to open the flowers and read the letter together. But when I opened the letter, I was shocked to see that my name was completely wrong, and even the sender’s name was incorrect. At this point, this is far beyond a simple mistake. This was a special surprise from my fiancée, and the company had multiple opportunities to get it right. Instead, we experienced: * Delivery several hours later than promised * An unexpected parking fee despite already paying delivery charges * The driver blaming us for an incorrect location pin * Wilted flowers * A missing letter * A replacement that still had completely incorrect names The most disappointing part is that this was supposed to be a meaningful moment with my family, and the repeated mistakes ruined the excitement and the surprise. I understand that mistakes can happen, but this many mistakes on the same order are completely unacceptable, especially when the order is for a special occasion. I hope the company takes this feedback seriously and improves its delivery service, communication, quality control, and attention to customer details. Customers trust you with important moments in their lives, and those moments deserve much more care and professionalism.

Ivy Rol · Sep 22, 2026