One&Only The Palm

I booked the Beachfront Premiere Room specifically because it was advertised with a sea view, as shown in the photos, and I paid extra for that reason. Unfortunately, when I arrived, the view from my room was mostly blocked by trees and we could barely see the sea. This stay was for a special occasion — my birthday — and if I had known the actual view would be like this, I would not have paid extra or chosen this room category. What disappointed me even more was how the situation was handled. At check-out, I explained my concern to the staff, but instead of acknowledging the disappointment or trying to offer any gesture of compensation, I was simply shown the hotel map and given an explanation. It felt very dismissive. I also asked about a spa discount as an in-house guest and was told this was not possible because the spa is operated by a third party. This was surprising, as many luxury hotels still offer spa benefits or discounts to their staying guests even when the spa is externally operated. For a hotel of this level, and especially considering this was a birthday stay, I expected much better attention to guest satisfaction. The property itself is beautiful, but the overall experience left me genuinely disappointed

Fatma Albalooshi · Aug 10, 2026

We had an absolutely wonderful stay at One&Only The Palm. The hotel is stunning, beautifully maintained, and exceptionally clean. Every detail reflects luxury and comfort, making our stay truly memorable. The breakfast was outstanding, with a wide variety of delicious, high-quality options to choose from each morning. What made our experience even more special was the exceptional service. Every member of the staff was incredibly attentive, welcoming, and genuinely friendly. A special thank you to Santosh and Fitri, who went above and beyond to make us feel at home. Their kindness, professionalism, and attention to detail made a lasting impression on us. We highly recommend One&Only The Palm and look forward to returning in the future!

Rosesareblue · Aug 2, 2026

My partner and I recently spent a few nights at One&Only The Palm and it was without doubt the finest hotel experience we have ever had. The whole team were absolutely amazing. Every single staff member that we walked past went out of their way to give us the warmest of greetings and struck up conversations. The staff were full of smiles at all times of the day. I’d like to specifically note that the breakfast staff deserve their own mention. They constantly went above and beyond for us every single morning without asking and ensured that we had a beautiful breakfast experience each day. Santosh and the team really are incredible. A special mention also has to go to Sujith, our lovely host. Sujith at all hours of the day was consistently ensuring that we had everything we needed, that we were taken care of and that we were having a really good time. He went above and beyond for us everyday. The rooms, the service and the location were all faultless. Thank you to everyone for looking after us so well. We will absolutely be back.

Aidan Clifford · Jul 22, 2026